Shipping policy

MADE-TO-ORDER - please allow 2-3 weeks before shipping 

As a small, family-owned business, we take pride in crafting each butcher block by hand. 

Depending on the number of orders in the queue, it may take up to 2-3 weeks to make and ship your butcher block. 

If you need your order faster than standard lead times please don’t hesitate to reach out at BOARD-NV.com. 

Otherwise, we look forward to shipping your board out to you once it is ready! 

SHIPPING POLICY 

FREE Shipping on orders over $200 in the continental US  

When your board has been completed and is ready for shipping, you will receive a tracking number via email. 

Freight Damages, Loss, or Theft 

NEW: BOARD-NV is paying for Route Shipping Insurance on your behalf on all orders, including international ones. Route is a third-party insurer on packages. In the event your shipment is lost, stolen (eg porch pirates), or damaged in transit, Route will replace your items at no charge to you. You will contact them directly and they will process your re-order. They also offer additional package tracking services via app.  
 
Historically, loss, theft, or damage occurs in less than 1% of shipments. Incidents are normally far higher during the Christmas season than at other times of the year.  

International Shipments 

Different countries have widely divergent policies regarding taxes, tariffs, VAT, etc. on items shipped from the United States. Customers are responsible for any such fees, if applicable.